Appeals & Complaints Policy

If a candidate wishes to appeal against a trainer/assessment
decision, the following steps should be observed:

  • The
    candidate should first discuss the reason for appeal with their trainer/assessor.
    This should ideally be done as soon as possible after the assessment decision.
  • The trainer/assessor
    must consider the reasons for the appeal and must give the candidate an immediate
    response. The trainer/assessor’s decision will be confirmed in writing to the
  • If the
    candidate is not satisfied with the trainer/assessor’s final decision, a formal
    written appeal should be sent to the Internal Quality Assurer (IQA), utilising
    form number 067 UTS Candidate Appeals Form, which is available from the
  • The IQA will
    reconsider the trainer/assessor decision taking into account the candidate’s
    reason for appeal, the candidate’s evidence and associated records, the
    assessor’s reason for the assessment and the opinion of another assessor from
    the training centre.
  • The IQA must
    give the candidate the reconsidered decision, in writing, within five working
    days of receiving the appeal.
  • If the
    candidate is not satisfied with the findings of the IQA then the candidate has
    the right to go to the awarding body External Quality Assurer (EQA) or the
    regulatory bodies (i.e.Ofqual, SQA accreditation) but must inform the IQA that
    they wish to do so.
  • The IQA will
    provide the EQA with all the relevant information and evidence with regards to
    the assessment and previous appeal proceedings.
  • The decision
    of the EQA is final.
  • If an appeal
    is upheld then Up to Speed Training & Assessment Ltd will ensure a review
    of their own systems and procedures is undertaken and the necessary remedial
    action implemented to prevent re-occurrences.